REFUND POLICYRefund Policy for Consulting Fees

1. What this policy covers

This policy applies to the professional service fees you pay to Visatrix Global Services for consultation, assessment, document preparation and application support. It does not apply to fees paid to third parties.

2. Visa decisions are not a basis for refund

Because the outcome of an application is decided only by the relevant authority, a refusal, delay or request for further documents does not by itself entitle you to a refund of service fees for work already carried out. We do not guarantee outcomes.

3. When a refund may be available

Subject to your signed service agreement, you may be entitled to a full or partial refund of service fees where:

• You cancel before we have begun substantive work on your file
• We are unable to provide the agreed service for reasons within our control
• A fee was charged in error or paid twice

4. Partial work already carried out

Where work has already started, the refundable amount reflects the stage reached and the time and costs already incurred. The applicable stages and amounts are set out in your service agreement.

5. How are approved refunds issued, and what is the processing turnaround time (TAT)?

Approved refunds are processed back to the original payment method (such as the credit card used for payment).

• Turnaround Time (TAT): Refunds to the original card are typically issued within a period not exceeding 180 to 250 days from the date of refund approval from management.

6. Can I get a refund if my application is delayed or put on hold due to government backlogs, political instability, or force majeure?

No. Visatrix Global Services operates independently of government authorities and international bodies. We do not issue refunds for delays, holds, suspensions, or policy shifts caused by:

• Political instability, diplomatic tension, or foreign policy alterations.
• Severe government backlogs or authorities exceeding standard processing timeframes.
• Acts of God or Force Majeure events, including war, civil unrest, natural disasters (e.g., cyclones, earthquakes), or global emergencies.

Professional fees cover advisory services and work conducted by our team. Government processing decisions and external timelines remain outside our control.

7. What happens if I want to cancel after receiving the document checklist or welcome email?

Once the client onboarding process is initiated, including the issuance of a welcome email, initial assessment, or provision of customized document checklists, substantive work has commenced. Therefore, professional service fees are non-refundable at or beyond this stage.

8. Are refunds provided if my agreement expires or if renewal fees are unpaid?

No. Upon the expiration of the contract period specified in your signed service agreement, our obligations under the contract are fulfilled. If a client fails or chooses not to pay the required renewal fees to extend services, the contract terminates automatically without entitlement to a refund.

9. What is the policy regarding staff misconduct, abusive behavior, or negative social media postings?

We maintain a strict zero-tolerance policy against abusive or aggressive behavior towards our staff.

• Zero Abuse Policy: In the event of verbal abuse, harassment, intimidation, or defamation against our employees or business reputation (including posting unverified negative reviews on social media or public forums prior to formal resolution), Visatrix Global Services reserves the right to immediately terminate the service contract at will.
• Forfeiture: Contract termination under these circumstances results in the immediate forfeiture of all paid service fees without any refund eligibility.

10. Can I request a refund if my personal visa status expires or if I lose my job?

No. Maintaining lawful residency, employment status, or basic legal eligibility in your country of residence is solely the responsibility of the client. If your application becomes ineligible, delayed, or rejected due to:

• Expiration of your current visa status,
• Loss of employment or change in financial/legal standing post-application submission,

no refund of professional service fees will be granted.

11. How are legally mandated or court-ordered refunds handled?

In the exceptional event that a refund is mandated by an authorized court, arbitration panel, or legal consumer body:

• Administrative & Service Deductions: A mandatory 50% deduction will be applied to cover administrative costs, initial strategy consultations, document verification, customized checklists, and advisory work already delivered.
• Installment Schedule: Due to corporate cash flow structuring and operational accounting requirements, approved or legally mandated refund amounts will not be disbursed as a lump-sum full payment. Instead, payments will be disbursed in structured monthly or quarterly installments until settled in full.

12. Are government and third-party fees refundable?

No. Professional consulting fees paid to Visatrix Global Services are separate from third-party fees. We cannot refund:

• Government, embassy, consulate, or immigration application fees.
• Biometrics, visa center, courier, or appointment booking fees.
• Medical examinations, police clearance certificates, language testing, or credential evaluations.
• Document translation, notarization, or attestation fees paid to external providers.

13. How to request a refund

Send your request in writing to info@visatrixglobal.com with your full name, the service purchased, the payment reference and the reason for the request. We acknowledge requests promptly and will tell you in writing whether, and for how much, a refund applies.

14. Changes to this policy

We may update this policy from time to time. The version in force when you purchased a service, together with your signed service agreement, applies to that purchase.